pkluke Privacy Policy

1. Introduction and Purpose of This Policy

pkluke ("we", "us", or "the platform") operates a trusted mobile casino and betting service for users in Bangladesh. Your privacy is very important to us. This Privacy Policy ("Policy") describes what information we collect, how we use it, and how we keep it secure when you use our website pkluke.cam, open an account, make transactions, or contact us.

This Policy provides transparency about your rights and our responsibilities. By using our services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us for assistance.

2. What Information We Collect

pkluke collects various types of information to provide you with a secure and improved service. These are described in detail below:

2.1 Registration and Identity Information

When you create an account on our platform, we collect the following information:

• Full name
• Date of birth (for age verification — our services are available only to persons aged 21 or older)
• Email address
• Mobile number
• Password (stored in encrypted form)
• National identity card or other identity document details where applicable

2.2 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking account details
• Transaction amounts and dates
• Transaction IDs and reference numbers
• Deposit and withdrawal history

2.3 Gaming Activity Information

To improve your gaming experience, we record:

• Game play history and results
• Bet amounts and frequency
• Bonus claims and wagering progress
• VIP level and reward points

2.4 Technical and Device Information

To ensure the security and performance of our services, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Device identification information
• Cookies and session data
• Connection duration and page view logs

3. How We Use Your Information

pkluke uses the information we collect only for legitimate purposes. We use your personal information for the following reasons:

3.1 Account Management and Verification

Identity information is used to create, manage, and secure your account. Date of birth is used to verify age, as our services are open only to persons aged 21 or older.

3.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳300 and the minimum withdrawal is ৳500. Withdrawals are generally completed within 1 hour.

3.3 Customer Support and Communication

Contact information is used to help our 24/7 Bengali-language live chat support team resolve your issues. This information is also used to send important account-related notifications and updates.

3.4 Security and Fraud Prevention

Technical information is used to detect unauthorized access, fraud, and suspicious activity. Your data is kept secure through SSL encryption and other security measures.

3.5 Service Improvement

Anonymized statistical data is used to improve our gaming platform, add new features, and personalize your experience.

3.6 Responsible Gaming

Data is used to monitor your gaming behavior, identify potentially problematic gaming patterns, and provide responsible gaming tools.

4. Cookies and Tracking Technologies

pkluke uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the quality of our services.

4.1 Types of Cookies

• Essential cookies: Required for the basic functionality of our website. Without them the site will not work properly.
• Functionality cookies: Used to remember your preferences and settings, such as language selection.
• Analytical cookies: Collect anonymous statistics to understand how users interact with our site.
• Security cookies: Help prevent fraud and unauthorized access.

4.2 Cookie Controls

You can disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of our services.

5. Disclosure of Information to Third Parties

pkluke does not sell your personal information. However, in certain circumstances we may share your information with selected parties:

5.1 Service Providers

Third parties that provide services on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and customer service providers — may access the minimum information necessary. These parties operate under our instructions and are contractually bound to protect data confidentiality.

5.2 Legal Obligations

We may disclose information when required to comply with laws, regulations, or government orders. This includes obligations related to anti-money laundering (AML) and countering the financing of terrorism (CFT).

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. In such circumstances we will notify you in advance.

6. Data Security Measures

pkluke applies industry-standard security measures to keep your personal and financial information safe. Our security practices include:

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
• Encrypted storage: Sensitive information is stored in encrypted form.
• Access controls: Only authorized personnel can access your information on a need-to-know basis.
• Security monitoring: Our systems are monitored 24/7 for suspicious activity.
• Regular audits: Our security measures are reviewed on a regular basis.
• Firewall protection: Advanced firewalls are used to prevent unauthorized access.

While we strive to ensure the highest level of security, no method on the internet is 100% secure. We do, however, commit to always making every effort to protect your information.

7. Data Retention Period

We retain your personal information only for as long as necessary. The retention periods for specific types of information are as follows:

• Account information: For as long as your account is active, and for a specified period after closure in accordance with legal obligations.
• Financial transaction records: For the period required to comply with financial regulations.
• Gaming history: For the period required for responsible gaming and dispute resolution.
• Technical logs: Generally up to 90 days, unless a longer period is required for a security investigation.

Once the retention period ends, we securely delete or anonymize your information. However, some information may need to be kept for a longer period due to legal, regulatory, or business obligations.

8. Your Privacy Rights

You have a number of important rights regarding your personal information. pkluke respects these rights:

8.1 Right of Access

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

8.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for direct marketing purposes.

8.5 Right to Close Your Account

You may request to close your account at any time. After closure we will retain necessary information in compliance with financial regulations, but we will no longer contact you for marketing purposes.

To exercise these rights, please contact us via our 24/7 live chat or by email.

9. Protection of Minors' Information

pkluke strictly prohibits providing services to persons under 21. Our registration process verifies age and measures are in place to prevent minors from creating accounts.

If we become aware that someone under 21 is using our services, we will immediately close that account and delete all information collected.

If you believe a minor is using our services, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. For any significant changes, we will:

• Publish the updated version on this page.
• Change the "Last Updated" date at the top of the page.
• Notify registered users of significant changes.

Continuing to use our services after changes have been made will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our dedicated privacy team will respond to your request appropriately.

This Policy applies to all pkluke services, including our casino, slots, cricket betting and other gaming sections. For more information, please also read our terms and conditions and responsible gaming pages.